Our Commitment to Your Privacy
At scsaldershot, we value your privacy and are committed to protecting your personal information. When you engage with our computer sales, repair, and support services, we want you to understand how we collect, use, and store your data. We only gather information that is necessary to provide you with exceptional service. This may include your name, contact details, and transaction history. We ensure that all data is handled securely and in compliance with applicable data protection laws.
We do not sell, rent, or trade your personal data to third parties. In instances where we may need to share your information with trusted partners to enhance our services, we will do so with your consent. You can always request to access the information we hold about you or ask us to delete it. Customer trust is paramount, and we strive to ensure transparency in our practices regarding data privacy.
For any questions you may have regarding your privacy or data management, feel free to reach out on our contact page. We are here to support you in navigating your tech needs while maintaining your privacy.
Returns:
All new products usually carry a 12 Month warranty against defects and maybe returned for replacement, repair or refund at our discretion. General ware and tare is not covered. Some manufacturers (some monitors and storage drives for example) have a 36 Months warranty and should, if needed, be returned to the manufacturer if a breakdown occurs between the 12 Months 1 day and 36 Months from date of purchase. You may have filled in and registered the product when you purchased it.
Remote support sessions are not returnable or refundable.
Your Privacy Questions Answered
What type of information do you collect from customers?
We collect personal information such as name, contact details, and payment information when you purchase products or services from us. Most purchases on this site are made through PayPal, therefore we do not get to see nor need to see any bank card information. We also gather data on your interactions with our website (Feedback) to enhance your experience.
How do you use my information?
Your information is used primarily to process orders, manage customer support, and improve our services. We may also use your data to send promotional messages about new products or services that may interest you.
Do you share my information with third parties?
We do not sell or rent your personal information to third parties. However, we may share your information with trusted service providers to help us carry out our services, such as payment processing and shipping.
How do you protect my information?
We use industry-standard security measures, including encryption and secure servers, to protect your personal information from unauthorized access or disclosure.
This site is hosted on GoDaddy secure servers. Our administration also uses two form factor authentication. All of our Office computers are also password/pin protected.
Can I access the information you have about me?
No, however you can request a copy of the personal information we hold about you at any time. You can also have us remove your details at any time. Please contact us with your request.
What are your data retention policies?
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve disputes.
We do have a customer database to which your details are entered for reference in the future. i.e. When you call again 6 months down the road, we should know what the last product or service we did for you. As above you can request this information is removed, just contact us and let us know.
How can I opt out of marketing communications?
If you do not wish to receive any marketing emails from us, you can just let us know via our contact page. We will endeavour to stop the emails as soon as possible.
What should I do if I have concerns about my privacy?
If you have any concerns about your privacy or our practices, please contact us in the first instance. We are here to address your questions and ensure your privacy is safe.